Vet Amica
Privacy
Privacy notice
This explains what we do with personal information: what happens if you email us, what the website itself picks up, how long we keep things, and what you can ask us to do. It is written to be read, not to be survived.
Last updated 16 September 2026.
Who we are
Vet Amica Limited is the “data controller” for the information described in this notice. That means we are the ones responsible for it, and the ones you come to with questions.
- Company
- Vet Amica Limited
- Registered in
- Guernsey
- Company number
- 78711
- Registered office
- Les Echelons, The Strand, St Peter Port, Guernsey, GY1 1NN
- hello@vetamica.co.uk
Two different things this notice does and does not cover
It is worth separating these, because they are governed differently.
- This notice covers you dealing with us — visiting this website, or emailing us about Vet Amica.
- It does not cover an animal’s clinical records. When a veterinary practice uses the Vet Amica application, the practice decides what goes into it and why. The practice is the controller for that information and we act on their instructions, under a written agreement signed before any real information is handled. If you are a pet owner asking what happened to your own or your animal’s details, your practice is the right place to ask, and they can come to us.
If you email us
There is no form on this website and no sign-up. If you want to reach us you send an email, from your own email program, to hello@vetamica.co.uk.
What we end up with
Whatever you choose to put in your message. Typically that is your name, your email address, the practice you work at, your role there, and whatever you wanted to say. We do not ask for anything beyond that, and you should not send us clinical records or anything about a named animal or client by email.
Why we use it, and our lawful basis
- To reply to you, and to keep the thread of a conversation. Our lawful basis is legitimate interests — you wrote to us and would reasonably expect an answer.
- To tell you when Vet Amica opens and what it costs, if that is what you asked us for. Our lawful basis is again legitimate interests, and separately we follow the direct marketing rules: every such message says who it is from and how to stop receiving them. Tell us to stop and we stop, immediately and without asking why.
How long we keep it
Enquiry emails are kept for 12 months from your last contact with us, and then deleted. If you become a customer, the correspondence is kept for as long as we work together and for six years afterwards, which is the ordinary period for business and tax records.
If you ask us to delete you sooner, we will, unless we are required to keep something.
Visiting this website
No cookies, no analytics, no tracking
This site sets no cookies. It stores nothing in your browser. There is no analytics package, no advertising pixel and no third-party tracking of any kind, which is why you were not made to dismiss a banner on your way in.
What the server records
The website is hosted by Netlify, who keep ordinary server logs — the address of the page requested, the time, your browser type and your IP address. These are a normal part of running and securing a website. Our lawful basis is legitimate interests, in keeping the site available and safe. We do not use these logs to try to identify anyone.
Fonts
The typefaces on this site are loaded from Google Fonts. That means your browser fetches them from Google’s servers, and Google therefore receives your IP address as part of that request. No cookie is set by it. We mention it because it is the one thing on this page that reaches outside our own systems.
Who else sees your information
Only the suppliers that make the thing work, and only as far as they have to:
- Google, who carry and store our email.
- Netlify, who host the website.
- Professional advisers — an accountant or a solicitor — where there is a genuine need.
We do not sell your information, we do not share it for anyone else’s marketing, and we do not hand it to anyone else unless the law requires it.
Some of these suppliers are based outside the UK, or store information outside it. Where that happens, the transfer is made under the safeguards UK data protection law provides for, such as the International Data Transfer Agreement or the UK Addendum to the standard contractual clauses.
What you can ask us to do
You have rights over your information. In plain terms, you can ask us to:
- tell you what we hold about you, and give you a copy;
- correct it, if it is wrong;
- delete it;
- stop using it for a particular purpose, or restrict what we do with it while something is being sorted out;
- stop sending you anything, at any time — this one is absolute, and we act on it straight away;
- hand a copy to you or someone else in a portable form, where that right applies.
Email hello@vetamica.co.uk and say what you want. There is no charge and no form to fill in. We will answer within one month. We may ask you to confirm who you are first, so that we do not hand your information to somebody else.
If you are unhappy
Please tell us first — most things are a misunderstanding and can be fixed the same day. If we cannot put it right, you can complain to the Information Commissioner’s Office, who regulate data protection in the UK.
- Website
- ico.org.uk/make-a-complaint
- Helpline
- 0303 123 1113
- Post
- Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Complaining to the ICO does not stop you coming to us as well, and it costs nothing.
Changes to this notice
If we change how we handle information, we will change this page and update the date at the top. If the change is a significant one and we hold your email address, we will tell you.